Support Center

Welcome to the Tech Paces Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Business Hours Support

• The help desk is actively staffed from 8:00am - 5:00pm PST, Monday to Friday.
• You can call our support desk or submit a ticket to our support team using the client portal or support email below.
• All other methods will receive a response in less than 24 hours.

After Hours Emergencies

We understand that emergencies can occur outside of regular business hours (Monday to Friday, 8 AM to 5 PM). If you need help after hours, please call our support number and leave a message, clearly stating the urgency of your situation. You can expect a return call within one hour for urgent requests. While the first engineer to return your call receives a bonus, this requires them to sacrifice their personal time. We kindly ask that you use this service for true emergencies only.